Frequently Asked Questions
How long does shipping take?
We process and ship orders fast. You can typically expect your new furniture to arrive within 3-8 business days from your order date. We'll email you a shipping confirmation with all the details as soon as it's on its way!
Is shipping really free?
Yes, it really is! Delivering great value is our top priority, and that includes shipping. We are happy to offer free standard shipping on every single order, with no minimum purchase required.
We believe in being simple and honest, so there are absolutely no hidden shipping fees or surprises at checkout. It’s all part of our "Good Furniture, Great Price" promise.
Where do your products come from?
To bring you the best possible quality at a smart price, we source our products from a network of trusted manufacturing partners around the world. We've built strong, long-term relationships with them to ensure every item meets our high standards for durability and style.
How can I track my order?
Tracking your order is simple! You can check the real-time location of your furniture anytime by visiting the "Track Your Order" page, which you can find right in our website's main menu.
We will also send you a shipping confirmation email with your tracking number as soon as your order is on its way!
My tracking says "delivered," but I haven't received my package. What should I do?
We're sorry to hear that! Sometimes, carriers mark a package as "delivered" a bit early. We recommend:
1. Checking around your property (like a back porch or with a building manager).
2. Asking a neighbor if they might have received it for you.
3. Waiting just one more business day, as it often shows up.
If it still hasn't arrived, please leave a message on our “Contact Us” page (found in the main menu) or send an email to furniturez.cs@gmail.com with your order number, and we'll jump on it right away.
I ordered multiple items, but only received one. Where is the rest of my order?
This is completely normal! To get your items to you as efficiently and quickly as possible, we sometimes ship them from different warehouses or as soon as they're ready. This means your order might arrive in multiple packages on different days. You will receive separate tracking emails for each part of your order.
What is your return policy?
We want you to love your new furniture. If it's not the right fit, you can return most items within 14 days of delivery for a refund. All we ask is that items are in their original condition and packaging. Please visit our "Return Policy" page for full details and instructions.
Can I change or cancel my order after I've placed it?
Our team works quickly to process and ship your order, which means we can't guarantee changes or cancellations once an order is placed.
If you need to make a change, please contact us immediately. You can leave a message on our “Contact Us” page (found in the main menu) or send an email to furniturez.cs@gmail.com with "Urgent: Change Order" in the subject line. We'll do our absolute best to help, but if the order has already shipped, you may need to follow our standard return process.
What should I do if my item arrives damaged?
Oh no! We're so sorry about that. While we pack our items very carefully, shipping damage can sometimes happen. Please don't worry—we will make this right.
Just leave a message on our “Contact Us” page (found in the main menu) or send an email to furniturez.cs@gmail.com within 48 hours of delivery with:
1. Your order number.
2. A clear photo of the damaged item and the box it came in.
We'll take care of the rest, whether it's a replacement or a refund.
How can I find more information about a product, like sizing or materials?
We put all the important details right on the product page! To the right of the main photos, you'll find the "Descriptions" section.
Just click "Read more" in that section to see the complete details. This is where you'll find all the key info you need, including:
• Precise measurements (L x W x H)
• Materials used (e.g., "Solid pine wood," "Easy-clean polyester fabric")
• Weight capacity
• Assembly notes
How do you ensure the quality of the products?
This is at the heart of what we do! "Affordable" should never mean "low quality." We ensure quality in two main ways:
1. Smart Sourcing: We don't just find the cheapest suppliers. We build long-term relationships with trusted manufacturing partners who can meet our strict standards for durable materials and solid construction.
2. Rigorous Checks: Our team performs quality checks to ensure every product we sell is sturdy, well-finished, and built to last for everyday life. We stand behind our products because we know how they're made.